Remote Customer Success Manager – US

  • Freelance
  • Remote

monday.com

Looking for our next Customer Success Manager Superstar!

Do you lie awake at night thinking about how to give clients the best customer experience in the universe? Do you toss and turn wondering if that client will upgrade his plan with us after that awesome call?

We hope not – get some sleep 🙂

Do you count sheep? (Ok, that was a trick question, who doesn’t?)

But if you think about these things during productive waking hours then we might have just the opportunity for you. monday.com is hiring another superstar Customer Success Manager and you just might be the hero we need!

Traits of our superhero include:

Ability to make small talk with just about anyone
Loves engaging with people over the phone, email and demos
Great attention to detail
Excited to help our clients succeed
Superb work ethic

Responsibilities of our superhero include:

Teaching new and existing clients how to use our platform
Answering customers concerns by voice or over email
Making the customer happy no matter what it takes
Working with several systems (financial, bookings, etc.)
And much more…

Expectations of our superhero include:

Prior customer service experience – MUST
Prior remote work experience- MUST
Prior start-up or corporate experience
Technical background is an advantage
Self-managing

The USA Customer Success Manager hours are as follows:

Weekly hours in 9 hour shifts starting from 9am-1pm (depending on your time zone)

40-hour work week

Evening and weekend hours WILL apply
*Looking for candidates in any USA time zone

Annual Salary Expectation: $40,000-$50,000

To apply for this job email your details to monday.USA@applynow.io