CUSTOMER SUPPORT ENGINEER

  • Freelance
  • Remote

Platform.sh

Company presentation :
We’re a venture capital funded, award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. We recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.

Mission :

We’re looking for strong technologists who are good at talking directly to customers.

Company:

Platform.sh the award-winning PaaS solution is looking for a talented customer support engineer who is passionate about site uptime and happy customers.

Our customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We’re hardcore technologists with equally hardcore customers.

Our customers need top-notch support to master the Platform.sh fun. Can you explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud – can you help us build and run these vibrant software products?

Responsibilities:

As a Customer Support Engineer, you liaise with customers with concerns and feed the engineering team with feedbacks. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You’re our front line, and when our customers think of how great Platform.sh is, they think of you.

diagnose and debug failing applications and systems

respond to customer inquiries concerns and suggestions about our product in a timely manner

deploy and configure cloud resources

participate in on-call response to high priority tickets and incidents

troubleshoot issues pertaining to the infrastructure running customer applications

active participation to automation and streamlining projects

Must have:

Extensive experience with web applications of various kinds. PHP, Node.js, and Python applications are especially important to our current business

Experience with IaaS solutions, such as AWS, Microsoft Azure

Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions

Ability to do the job in exquisite written and spoken English

Deep understanding of complete, modern hosting stacks

Experience with CDNs

Knowledge of DNS

Understanding of SSL certificates and encryption

Ability to use Git

Nice to have:

Knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3

Relational database skills

Public speaking experience

Blogging or writing experience

Experience as a performing musician, competitive athlete, dancer, actor, scout, sailor, or magician

Ability to kick ass in Chess or Go

A passion for photography, painting, or home brewing beer, … 🙂

To apply for this job email your details to celine.mechain@platform.sh