Hope you doing great.
I am Anshuman with JBS Technologies. Our Client is looking for below mentioned position. If interested, please let us know, if not please ignore.
You can mail me at firstname.lastname@example.org and my contact number is 302-604-7931.
Role : ServiceNow Coordinator
Duration : 6 Months
Location : Reston, VA
MOI : Phone/Skype
This role will assist with scheduling support work for clients, dispatching desktop support engineers to client sites for field support issues, working with clients, supporting customer services initiatives, and helping to maintain effective relationships with our clients.
· The IT ServiceNow Coordinator will be based out of the Reston VA Headquarters location.
· Help with ticket flow and backlogs in our IT Service Management Platform (ServiceNow)
· Act as point of contact for customer service and issue resolution to assign tasks and tickets to by working with internal user community and fulfiller groups
· Work closely with IT support team and other teams to address the backlogs
· Work with clients and internal Align Managed Services staff to escalate technical issues appropriately and in a timely manner
· Own tickets to ensure processes are followed, communication is though, documentation is accurate, and tickets are closed out
· Assist with generating reports related to client SLAs
· Maintain excellent rapport as well as client relationships
· Drive customer service and client relationship initiatives
· Any additional or alternative duties that are reasonably consistent with position as required
- Work as customer’s advocate and work with all IT teams to reduce aging ticket
· Bachelor’s degree or equivalent knowledge
· 5+ years of experience within a Customer Service, IT Support
· A client focused mindset with strong customer skills
· Strong scheduling, coordination, and follow up skills
· Outgoing personality with excellent interpersonal skills and the ability to build rapport with clients
· Must have excellent verbal communication and documentation skills
· Proficient in Microsoft Visio, Excel, Project and Outlook
· Proficiency using ConnectWise, ServiceNow or similar ITSM-oriented ticketing systems.
· Technical or operations knowledge is preferred (help desk, desktop support, server support, NOC, data center operations).
· Strong individual time-management and multitasking skills
· Self-starter who takes ownership of all tasks to successful completion
· Detail-oriented, ensuring accurate tracking of deliverables
Full Legal Name
Visa Status & Expiration Date
Employer detail(If Any)
Sr. IT Recruiter | JBS Technologies INC.
( Direct: 302-604-7931
8 *: email@example.com
Hangout : firstname.lastname@example.org
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